Refund policy
Thank you for choosing BENNFIELD TECHNOLOGY! We want you to be satisfied with your purchase. If you need to return or exchange an item, please refer to the following policy:
1. 14-Day Unconditional Return and Exchange
You can return or exchange an item within 14 days from the date you received the item. The item must be unused, unwashed, and in its original packaging and tags.
2. Return and Exchange Process
• Please contact our customer service team to obtain a return authorization and fill out a return request form with your order number and reason for return or exchange.
• Once you receive the return address, send the item back and keep the shipping documents.
3. Return Costs
• We pay for shipping if the item is returned due to product issues.
• For unconditional returns, shipping costs are borne by the customer.
4. Refunds
• Refunds will be processed within 7 business days after the return item is received and confirmed.
5. Exchanges
• After confirming the return item, arrange for the exchange to be shipped as soon as possible.
If you have any questions, please contact service@bennfield.com.